New Security Installations Pty Ltd is a fully Australian owned and operated business which has been operating since 2006.
The dedicated team at NSI are passionate about providing the best advice on individual security needs, offering excellent customer service and providing true value for money.
NSI offers the following – “All Inclusive” Professional Service:
- To reprogram your security system with new user codes as required and ensure that all key holders have their own individual code so that a clear audit trail may be produced to show who entered the facility and when.
- Record Individual passwords for each key holder so that they may be easily and accurately identified over the telephone when speaking with control room staff.
- Monitor each security system to ensure the site is secure with the alarm armed at the close of business each day.
- Tighten control of Security Systems to ensure that coverage is adequate and that no system is allowed to have menacing false alarms.
- Outsource Alarm response to Patrol companies and monitor the effectiveness of services provided based on our clients requirements.
And if requested, we can also send out weekly “open / close reports” from our office showing by name who opened and who closed and at what time. These reports are free of charge.
Contract Term
We have no lock in contracts – our business is based on a very high level of professional customer support.
To this end – we want our customers to remain using our service because they see value in what they receive – not because they have to – due to being locked in for a 3 or 5 year term.
Payment Terms
Billing is offered as follows: Annually in advance – allowing us to keep our administration costs to a minimum and to concentrate on what we do best – We look after our clients “Security Risk Management” needs.
If at any time a client wishes to cancel our services (for whatever reason) a full refund is offered of the unused complete calendar months that remain before the next billing cycle.
We offer your client the following services Australia Wide:
- 24/7 Back-to-Base Alarm monitoring with an ASIAL rated Grade 1 monitoring station
- Early to Open & Late to Close alarm response. (If your client has someone open a site or forget to close a site outside of their authorised schedule for the alarm – key holders will be advised)
- A weekly audit trail on staff access via an email report to managers of our client’s choice.
- 24 /7 Security System unlimited remote upload/download management and support.
- 24/7 unlimited Client Alarm Code changes. We recommend clients use 5 digit code lengths.
- Daily (365 days per year) proactive review of your client’s past 24 hour alarm history as seen by the control room.
- Exception reports of past 24 hour alarm activity are actioned – by either:
1. arranging alarm service calls Australia Wide for our clients or
2. advising your nominated service company to conduct necessary repairs as required E.g. Detectors false alarming or low batteries etc.
Administer and co-ordinate timely alarm responses nationally for clients.
Most importantly 24/7 access to our team for personalised customer support to any of your staff or directors. We do not hide behind control room staff.
It would be our privilege to be of service to you and we look forward to discussing your requirements further.
